We ship all our packages through major logistics companies. Since some of our products are highly breakable, we use corrugated boxes with organic cushioning to ensure safety. Shipping is charged on invoice value as follows:
All South India orders are dispatched and delivered within 3-5 days of order confirmation. Orders for Rest of India are delivered in 5-6 working days from the date of order. Tracking details and Partner details for your orders are sent to you via Whatsapp upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via Whatsapp. (Usual minimum and maximum delivery time is 3 and 10 days respectively).
We have a very flexible and customer-friendly return policy. We try to accommodate our patrons as much as we can.
We welcome replacements on the following terms:
Note – We request you to make an unboxing video while opening the box/packet for timely resolution of any queries.
Note - No returns will be accepted for items in clearance sale.
In the case of breakage or any transit damage, please send a picture of the product via Whatsapp to any of the numbers mentioned below and it will be taken care of immediately:
9342552666, 7892026206
You can reach us at clayarts41@gmail.com to initiate returns.
clayart
House No.83/35, Mahalingeshwara layout, Adugodi -560030
Karnataka
Mobile - 9342552666
Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at clayarts41@gmail.com to initiate a return.
Please send us images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on clayarts41@gmail.com or whatsapp us on 9342552666/ 7892026206 from where our Quality Assurance team will check the details in reference to its eligibility of return.
We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, you can send the items back to our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember:
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse.
Prepaid orders will be refunded back directly into your account and Please allow 5-6 days for the amount to reflect in your statements.
ClayArt endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions:
NOTE - ANY RETURNS DUE TO INCORRECT ADDRESS OR CONTACT NUMBER WILL SOLELY BE RESPONSIBILITY OF THE BUYER. REFUNDS AGAINST SUCH ORDERS WILL BE PROCESSED AFTER SETTING OFF SHIPPING CHARGES (FORWARD AND RETURN).
